Terms & Conditions
Definition of our terminology as used within this document:
- A 'Project' is any work undertaken or service provided by Lassany
Business Services for the Client on their request and as described in our
confirmation order email to that Client.
- A 'Client' is a person, persons, business or organisation using any of
the services provided by Lassany Business Services.
- 'Live Mode' means the date the website is available on the Client’s
chosen domain.
- 'Domain' is the website address as specified by the Client.
- 'Open Source Software' is software made freely available to anyone under
the GNU General Public License (GPL).
- 'Hosting' is a yearly cost to keep a clients website activated online.
- 'Content' is both text and images that the Client requires on the
website.
- 'mb' stands for megabytes and is a measure of storage space.
Lassany Business Services Terms & Conditions
- The contract between Lassany Business Services and the Client will be on
these conditions, to the exclusion of all other terms and conditions. Any
variations to these conditions shall have no effect unless agreed in
writing.
- The works to be carried out shall be as set out in the Lassany Business
Services confirmation order email.
- Email will be the method of contact with regard to all communication.
Although Lassany Business Services can be contacted by telephone, we will
use email as our method of communication and therefore it is the Client's
responsibility to inform us of any change in email address so we always have
up to date email contact details. Lassany Business Services can not be held
liable in any way relating to communication issues if we are not supplied a
valid email address. Lassany Business Services will acknowledge all emails
within 3 working days.
- Lassany Business Services will only commence work on a Project after
receipt of a non refundable, 50% deposit of the quoted Project fee from the
Client. Lassany Business Services will also require 25% payment upon overall
approval of the home page design. The final 25% payment is to be made on
completion of the website. The website will be switched to Live Mode once
the Clients remaining balance is paid in full.
- The deposit is non refundable.
- Level 1 Flash animation refers to 3 hours of Flash development time on
the clients website by Lassany Business Services.
- Lassany Business Services shall expect the Client to carry out
sufficient research before proceeding with a website. This will include
checking that the website/idea/business will operate legally. It is
important that the website is not in any way illegal.
- It is important for the Client to keep in contact with Lassany Business
Services throughout the entire Project. If a Client does not make contact
for 1 week we will make up to 3 attempts to contact the client by email
using the email address specified when the client went ahead. If we do not
receive a response to these attempts of contact the Project may be
terminated, and the deposit will not be refunded.
- Where images used on the website have been purchased by Lassany Business
Services on behalf of the Client, these images are strictly for use on the
website only. Lassany Business Services are not liable for misuse of these
images by the Client or any other person’s copying, altering or distributing
the images to individuals or other organisations.
- Lassany Business Services will host the website if the Client requires
us to do so and on receipt of full payment of our Hosting fees. In doing so,
Lassany Business Services will endeavour to provide a reliable and
professional service to the Client at all times but do not guarantee that
the website Hosting will be available at all times, especially in the event
of a technical failure beyond our control.
- All hosting offered by Lassany Business Services is limited to 200mb of
website space unless otherwise stated in a separate contract. If your site
requires more than 200mb of space we will advise of other hosting solutions
and then cease hosting the site.
- Lassany Business Services cannot be held responsible for anything
adversely affecting the Client's business operation, sales, or profitability
that might be claimed is a result of a service offered by Lassany Business
Services.
- Where asked to provide search engine optimisation for a Client, Lassany
Business Services do not guarantee any specific placement or high ranking on
search engines, where an agreement for monthly search engine optimisation services has been initiated, the client is required to provide 30 days notice for termination of the agreement whether the initial agreement be verbal or written, the termination notice is required to be provided in writing 30 days prior to terminsation.
- Lassany Business Services will provide the Client with an expected
completion date for the Project (live on the internet) if requested. Lassany
Business Services will endeavour to meet any given deadline, but do not
guarantee and are not bound in any way to complete the Project by this date.
The expected completion date provided by any employee of Lassany Business
Services is purely an estimate.
- It is the Client’s responsibility to check with Lassany Business
Services whether Open Source Software is being used or not.
- The Client shall not be charged for Open Source Software. If there is a
charge for a website using Open Source Software, the Client is paying for
the installation time. Open Source Software is not owned by Lassany Business
Services or the Client.
- Lassany Business Services own all design, artwork and code of the website.
Design, artwork and code release charges are £2000.00, this amount is subject to
VAT. It is the Clients responsibility to request sign over of artwork and code
upon payment. If hosting services are provided by Lassany Business Services all
oustanding amounts including design, artwork and code release charges are
payable prior to release and or transfer of the design, artwork and code. If
hosting services are not provided by Lassany Business Services, design, artwork
and code charges are payable prior to upload to the clients webspace. Images will have been purchased by Lassany Business
Services for the Client, unless the images have been supplied by the Client.
Images purchased by Lassany Business Services are licensed only for use on
the client website and are limited to no more than 20 images dependent on
the size of the project. Item 17 is subject to item 16.
- All images displayed on the Client's website will only be used after
authorisation by the Client, and are the sole responsibility of the Client
regarding usage and copyright. Should any legal issues or claims arise from
the content or copyright of any images supplied by the Client or Lassany
Business Services, they will be the sole responsibility of the Client.
- Domain names will be registered by Lassany Business Services and also
registered to the Lassany Business Services current address. Although the
domain names are registered to Lassany Business Services, the Client is the
legal owner of the domain and if they request to have details changed or the
domain transferred elsewhere, Lassany Business Services will do this within
a reasonable timeframe.
- A domain name will be registered by Lassany Business Services on behalf
of the client once we have received the 50% deposit, 25% design payment, 25%
final payment and a completed creative brief.
- It is the responsibility of the Client to renew their domain names when
due. If a domain name expires, Lassany Business Services can not be held
liable for this. However, Lassany Business Services will make reasonable
effort to contact the Client regarding domain renewal.
- When a Client renews Hosting with Lassany Business Services, this also
includes domain renewal if the renewal is needed to keep the site
functioning and was purchased as part of the Hosting package. If the Client
does not renew the Hosting, their domain name could be made available to the
public for purchase and Lassany Business Services can not be held liable for
this.
- Renewal of Hosting is due on a yearly basis. The date of renewal will be
annually from the date the website was ordered by the Client. The Hosting
will not be renewed if Lassany Business Services cannot contact the Client
or the Client requests for Lassany Business Services to not host this site.
This will also affect the domain as per item 22.
- The Hosting renewal charge must be received within 10 days of the
Hosting expiry date. Lassany Business Services reserve the right to
deactivate any website where the Hosting has expired and the Client has not
paid the renewal charge. There will be an admin fee set by Lassany Business
Services for reactivating the website/Hosting.
- If the Client does not use Lassany Business Services Hosting services,
then the management and Hosting of the Domain name are the full
responsibility of the Client.
- Lassany Business Services will provide 1 years free hosting providing
the client pays their deposit payment within 48 hours. If the deposit
payment is not received within 48 hours then Lassany Business Services
reserve the right to charge £100 plus VAT for 1 years hosting of the clients
website.
- Should a Client wish to move Hosting away from Lassany Business Services
or transfer a Domain name away from Lassany Business Services, a £50 admin
charge will be issued, which must be paid before the transfer takes place.
- Lassany Business Services has no control of, or responsibility for, the
content of Clients’ websites. In no way does the textual or image based
Content of our Client's web sites constitute Lassany Business Services
endorsement, or approval of the website or the material contained within the
website. Lassany Business Services has not verified any of the materials,
images or information contained within our Client's web sites and is not
responsible for the content or performance of these sites or for the
Client's transactions with them. Lassany Business Services provides links or
references to our Client's websites solely for the convenience of
prospective customers and intends that the links it provides be current and
accurate, but does not guarantee or warrant that such links will point to
the intended Client site at all times.
- Lassany Business Services are not liable for loss, damage or corruption
to files or information stored on its servers or individual PCs relating to
a Client's website. The Client is solely responsible for any information or
files relating to its website.
- If a Domain name is purchased by the Client through a company other than
Lassany Business Services, the Client has full responsibility in making sure
that the domain name is renewed when due. Lassany Business Services will not
renew the Domain name when annual Hosting renewal is due if the Domain name
is purchased through a company other than Lassany Business Services.
- Lassany Business Services will take a 4.5% service charge payment on any
payments received using a credit or debit card. If this is not acceptable to
the client, we also accept BACS and Cheque as an alternative payment method.
- If website script / code constructed by Lassany Business Services is
tampered with by a third party known or unknown to Lassany Business
Services, Lassany Business Services will not be liable for any problems nor
will Lassany Business Services be liable to provide any support for the
website script and coding.
- After sales support is provided only on the code which is constructed by Lassany Business Services which has not been tampered with as per item 32, this exlcudes support required as a result of website hacking.
- Lassany Business Services endeavours to ensure that website script / code is secure, if your website is hacked, Lassany Business Services is not liable for any loss or damages as a result nor is Lassany Business Services liable to provide any unpaid support.
- Lassany Business Services reserves the right to suspend web hosting and email hosting services if client accounts remain in arrears for up 15 working days after payment request has been made, this applys to all services carried out by Lassany Business Services related or unrelated to website design. Lassany Business Services is not liable for any loss or damages incurred by the client due to suspension of services due to outstanding payments.
- Lassany Business Services makes no claims that the contents of this
website may be lawfully viewed or downloaded outside England and Wales.
Access to this website may not be legal by certain persons or in certain
countries. If this website is accessed from outside of the United Kingdom,
it is done at own risk and the visitor is responsible for compliance with
the relevant laws of the visitor’s jurisdiction. The terms and conditions of
this website are governed by the laws of England and Wales. Jurisdiction for
any claims arising in respect of this website’s Content shall lie
exclusively with the courts of England. If any provision of these terms and
conditions is found to be invalid by any court having competent
jurisdiction, the invalidity of such provision shall not affect the validity
of the remaining provisions of these terms and conditions, which shall
remain in full force and effect.
Dated: 01/01/07
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Privacy Policy
Our Promise
Lassany Business Services will respect your privacy and ensure that all
sensitive and personal information provided to us is lawfully processed and held
in accordance to the Data Protection Act 1998. Personal/sensitive information is
deemed to be any information that identifies a living individual.
Controlling your information
Lassany Business Services will control the data you supply and we agree to
collect and control this information in accordance with the Data Protection Act
1998. Lassany Business Services contact information can be found on the contact
page of our website.
How do we collect information?
We collect information from you when you submit an enquiry, visit our site, call
us for information and send us an email. The information we collect is:
- Your name
- Your email address
- Your company name, address, telephone and fax number
Using your information
We will only use the information you provide us with to:
- Make improvements to our service
- Action any requests you make
- Supply you with requested information
- Conduct market research
Lassany Business Services will not sell or share your personal data with
others.
Accuracy
Lassany Business Services endeavour to keep all personal information that they
store up to date. We will amend any information we find to be inaccurate or are
informed is inaccurate at our earliest convenience.
To ensure compliance with the data protection act 1998 Lassany Business
Services are happy to supply you with any details they hold about you. There is
a £10 admin fee for requests of this nature.
Online activities
Lassany Business Services collect information from your visit to our site. This
information is only used to track browsing patterns and cannot be used to
identify you personally.
Security
To prevent the unauthorized access or disclosure of your personal information
Lassany Business Services have put in place all reasonable Physical, electronic
and managerial systems required. If you are asked to enter sensitive personal
information pertaining to payment details Lassany Business Services ensure
128bit SSL encryption is in place via our merchant provider.
Credit / Debit Card Information
Lassany Business Services does not store or share customers Credit and Debit card details.
Changes
Lassany Business Services reserved the right change this privacy policy at any
time.
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